Head of Customer Service and SCM Europe / CEO Projects Office (m/w/d)

Who we are Burgmann Packings is a privately-owned company pioneering the development and production of Low Emission Technologies. Our sealing solutions help customers around the globe to reduce their environmental impact in a wide range of increasingly complex industrial processes and applications. Our products are mostly invisible, but make a difference when it comes to the reduction of harmful emissions, the increase of plant safety and efficiency as well as compliance to Health & Safety standards. We leverage 130 years of experience with the combined resources and expertise from our highly skilled workforce in Ireland, Turkey, China and Germany to meet and exceed customer expectations in more than 40 countries world-wide. Our Research & Development facilities in Turkey and China partner with our customers, universities and testing institutes to develop tailor-made solutions for the sealing challenges of the 21st century. All Burgmann Packings sites are certified to DIN EN ISO 9001:2015 and various other industry specific certifications and approvals including the Nuclear Power industry and Oil & Gas. www.burgmannpackings.com

Head of Customer Service and SCM Europe / CEO Projects Office (m/w/d) Tasks

• Lead and develop the Customer Service and Supply Chain Management organizations for the European market, with full disciplinary and functional responsibility in Germany and a dotted-line reporting interface to the Head of Customer Service BPTR

• Design, build, and continuously evolve a customer-centric, agile, and high-performance CS & SCM organization aligned with Burgmann Packings’ growth strategy

• Standardize processes, tools, and governance models across Customer Service and Supply Chain to ensure scalability, transparency, and operational excellence

• Own and drive the implementation and continuous optimization of SAP S/4HANA within Customer Service and Supply Chain Management

• Sponsor and support the development, rollout, and adoption of AI-enabled agents and automation solutions across CS and SCM workflows

• Lead the rollout and active usage of the new CRM platform as the single source of truth for all customer interactions and commercial communication

• Define, implement, and continuously refine a “Gold Standard Customer Service” playbook to ensure a consistent, premium customer experience across Europe

• Proactively challenge and redesign internal interfaces, handovers, and processes to eliminate complexity and create lean, efficient end-to-end workflows

• Establish and manage KPI-driven performance management systems for Customer Service and Supply Chain teams, ensuring clear accountability and continuous improvement

• Actively support customer acquisition and retention initiatives in close collaboration with the Sales organization

• Manage and optimize the European supply chain network, with a strong focus on cost reduction, service level improvement, and resilience

• Act as a trusted sparring partner and assistant to the CEO, supporting selected strategic, cross-functional, and organizational projects in an international environment

Requirements

• High professional integrity and strong sense of responsibility
• Bachelors’ degree in Business Administration or similar
• Minimum 3 years industry/trade experience in a supply chain or customer service

function
• Excellent interpersonal and communication skills with the ability to facilitate cross-

functional project teams and cross-segment team cooperation
• Fluent English language skills both oral and written
• Evangelistic customer focus

Interested?

• If you are interested to learn more about this exciting opportunity, please send us your CV (E-Mail: hr@burgmannpackings.com). We will get in touch with you!

http://www.burgmannpackings.com/ mailto:hr@burgmannpackings.com