SUMMARY
Rider Care is one of the key pillars of the Specialized Rider centric business model. Guaranteed Rider satisfaction is a major objective. Enable personal and convenient human connections for the moments that matter – via video, phone, and in-person.
You want to make a difference in how we interact with our Riders? Here is your chance!
We are looking for a Rider Care Operations Specialist to join our Rider Care Department, which is paving the way for Specialized to interact with the Rider with accurate data, resources, and knowledge. You identify data driven opportunities for improvement in our Rider Centric model. You will build resources to contribute to our service commitment and shape the way we interact with our Riders through technology and processes.
To be successful in this role, you must be comfortable wearing multiple hats and learning on the job. A strong analytical mind and excellent communication skills are a must.
HOW YOU’LL MAKE A DIFFERENCE
WHAT YOU NEED TO WIN
PREFERRED QUALIFICATIONS
Location: Our Head Office is in Holzkirchen, Bavaria, however our dynamic approach to work means you may spend up to 2 days a week working from home and enjoy 30 vacation days to provide a great work life balance.
About Specialized
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, progressive minds, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Reach out – we’re here to help you build your career at Specialized.
To apply for this position please send us your resume and cover letter in German. To obtain a more complete picture, we look forward to receiving your application.
Bikes rule. Come ride with us.
Specialized Germany GmbH - Human Resources – Hauptstrasse 4 – 83607 Holzkirchen